beyond finance chicago office

Beyond Finance is a next-generation fintech company with a mission to help people escape crippling debt and achieve financial freedom. Every day, the Beyond team supports our clients by offering individualized care, financial education and tools, and customized solutions to fit each of their circumstances. Join a team where: … you, your work, and your voice matter — not just within the company, but to the lives of thousands of people. … you’ll retain autonomy over your own work and collaborate with supportive leaders and colleagues. … recognition, growth, and work-life balance are top of mind.

ELEVATE OTHERS

By working together, we lift up our clients and employees to strive for excellence, reach their milestones and accomplish their objectives.

OPERATE AS AN OWNER

We are motivated to execute, deliver results and roll up our sleeves to work together for the success of our clients, our company, and each other.

DATA-DRIVEN APPROACH

Fueled by technology and data, we are inspired to explore new ways to solve old problems. We use metrics and innovation to maximize customer satisfaction and retention.

BEST ANSWER WINS

We encourage differences of opinion and perspective through direct communication, collaboration and empowering people across all roles and levels. Our innovative ideas and broad range of expertise help us reach the best solution for those we serve.

CLIENTS FIRST

We walk with our clients every step of the way through their financial journey, showing compassion and empathy until we help them live the debt-free life they deserve.

 Beyond Finance, one of the nation’s largest and most influential debt consolidation services and financial technology organizations, announced it has been recognized with one of the coveted Silver Stevie® Awards as part of the 22nd Annual American Business Awards® for “Achievement in Finance.

The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S. are eligible to submit nominations–public and private, profit and non-profit, large and small.“We’re grateful to be honored by the American Business Awards among such an extensive and distinguished group of leaders and organizations across diverse industries,” said Beyond Finance’s Chief Operations Officer Lou Antonelli. 

This recognition reflects the hard work and innovation our team has put into enabling our growth and helping our clients move beyond debt and achieve financial freedom.”Beyond Finance leads the debt consolidation services industry with a novel, holistic approach to debt consolidation services. It offers more than 300,000 current and past clients a customized plan that involves a streamlined payment process, no upfront fees, the first-ever industry mobile app, client success interaction, and free financial therapy by two recognized leaders in that practice. To date, the organization has helped U.S. adults pay off over $1 billion in debt.

What Beyond Finance does truly matters!

Taking the opportunity and time to listen, understand the struggles, and combine mental health with a solution is a unique and important way to make a difference. Great job! Thank you for what you do,” said one judge from this year’s Stevie Awards.This year’s awards had more than 300 professionals worldwide participate in the judging process to select this year’s winners from 3,700 nominations from organizations of all sizes and in virtually every industry. Winners will be presented at a gala ceremony in New York in June.

About Beyond Finance,LLC

Beyond Finance, LLC, based in Houston, is one of the nation’s largest and most influential debt consolidation services and financial technology organizations. By standing alongside clients wherever they are in their debt journey, Beyond Finance uses personalized consolidation services and innovative technology to give them the clarity, confidence and tools they need to move beyond debt. Since 2017, Beyond Finance has moved over 300,000 clients beyond more than $1 billion of debt. In 2024, Beyond Finance was awarded with ConsumerAffairs’ inaugural “Buyer’s Choice Awards” for Best Customer Service, Experience with Staff, and Transparency related to personal finance and its debt consolidation programs. They have additional offices in Chicago, Illinois and San Diego, California. For more information, visit BeyondFinance.com.

About the Role

We are seeking an IT Support Specialist able to contribute towards Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment. 

We’re a Chicago-based company looking for candidates willing to come into our downtown office 3-4 days a week. Enjoy in-person team collaboration, mentorship, and catered lunches — not to mention a free fitness center and relaxation lounge! 

What You’ll Do

The IT Support Specialist will help

  • Handle support of corporate users in our Chicago office.
  • Help set up workstations, new conference rooms and other in-office needs.
  • Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications.
  • Design, install, configure and maintain a comprehensive IT infrastructure with a focus on Microsoft Windows / Macbook. Remove and install hardware components and peripherals manually and via deployment console.
  • Investigate, diagnose and resolve hardware issues.
  • Manage, troubleshoot and provide solutions for a wide range of technical issues impacting users in person and remotely.
  • Identify and escalate trends, bugs and other system errors to various escalation teams, IT Engineering and Security teams.
  • Build and maintain document library, knowledge base articles.
  • Provide internal training and address knowledge gaps.
  • Facilitate onboarding of new hires in person.
  • Oversee and maintain key Production SLA metrics such as response and resolution time.

What We Look For

  • Experience with Windows/Mac operating systems.
  • Bachelors in Computer Science, Information Systems, IT related field or equivalent years of experience.
  • Some expertise with powershell, python or other scripting languages.
  • Excellent customer service skills with the ability to work quickly and effectively and provide white glove support to Executive teams.
  • Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.)
  • Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications.
  • Excellent written and verbal communications skills.
  • Proven ability to work successfully with limited supervision.

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

  • Considerable employer contributions for health, dental, and vision programs
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team.  No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

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